Shipping policy

SHIPPING POLICY

Last updated: 13 November 2026

PROCESSING TIME

Orders are packed and sent within 1-3 business days after payment clears. We don't ship on weekends or public holidays. Orders with Priority Processing are packed ahead of the queue.

DELIVERY TIMES

Once your order has shipped, estimated delivery times are:

United States: 7-14 business days
Canada, United Kingdom, Australia and New Zealand: 10-20 business days
Rest of world: 10-25 business days

These are estimates, not guarantees. Customs checks, carrier delays and holiday volume can slow things down. Buying it as a Christmas gift? Order by December 1 to be safe.

SHIPPING COSTS

Shipping costs, if any, are shown at checkout before you pay.

TRACKING

You'll get an email with your tracking number as soon as your order ships. Tracking can take up to 5 business days to start showing updates.

CUSTOMS AND IMPORT DUTIES

Orders outside the United States may be charged customs fees, duties or taxes by your country. These aren't included in our prices and are paid by you.

LOST OR LATE ORDERS

If your order hasn't arrived within the estimated window, email siteseathelp@outlook.com with your order number and we'll chase it with the carrier. If it's confirmed lost, we'll send a free replacement or refund you in full, your choice.

WRONG ADDRESS

Please check your address before you order. If you spot a mistake, email us straight away and we'll fix it if the order hasn't shipped yet. We can't be responsible for orders sent to an address that was entered wrong.

CONTACT

siteseathelp@outlook.com