Refund policy

RETURN AND REFUND POLICY

Last updated: 13 November 2026

You have 30 days from the day your Site Seat arrives to ask for a return.

To be eligible, it needs to be unused and in the condition you received it, with every part, strap and the carry bag included, in its original packaging. You'll also need your order number.

STARTING A RETURN

Email us first at siteseathelp@outlook.com with your order number and the reason for the return. Please don't send anything back before you hear from us. We'll reply with the return address and what to do next, and a lot of problems can be fixed without the item coming back at all.

Unless the item arrived damaged, faulty or wrong, return shipping is paid by you.

DAMAGED, FAULTY OR WRONG ITEMS

Check your order when it arrives. If anything is damaged, broken or missing, or it's the wrong item, email us a photo within 48 hours of delivery. We'll send a free replacement or refund you in full, and you won't need to send anything back.

30-DAY WARRANTY (OPTIONAL ADD-ON)

If you added the 30-Day Warranty at checkout and a strap, buckle or hinge breaks in normal use within 30 days of delivery, email us a photo and we'll replace the part or the seat, or refund you, your choice. It doesn't cover damage from misuse, from loads over 285 lb (130 kg), or from use on ladders or at height.

ITEMS WE CAN'T TAKE BACK

Gift cards, and add-ons such as Shipping Protection and Priority Processing once the order has shipped.

EXCHANGES

Email siteseathelp@outlook.com and we'll work it out with you. If an exchange is needed, we'll accept the return first and then you place a new order.

REFUNDS

We'll email you once we've received and checked your return and let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.

If 15 business days have passed since your refund was approved and you still can't see it, email us at siteseathelp@outlook.com.

YOUR RIGHTS

Nothing in this policy limits the rights you have under the consumer laws of your country, including the Australian Consumer Law.

CONTACT

siteseathelp@outlook.com